The Last Mile Keeps Breaking
For some time now, I’ve held strong that AI tools in customer service have made it worse for the customer. The view might not have a lot of currency, but has its merits. Take the parallel of connectivity; last mile …
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Audit Ready Infrastructure
Audit-Ready Infrastructure: Building for the Regulatory Moment I’ve built compliance infrastructure twice—once at Cashfree, where we took merchant onboarding from 24 hours to 5 minutes across 800,000+ merchants. Before …
Of Incoherent Chronologies
There are a few reasons why I take hagiographies with a pinch of salt. Nay! a lot of it even at the cost of blood pressure from it down the lane. Here’s one more such episode. hastigirinātar aṇṇan, better known as …
The Kondai on the Mandai
The Kondai on the Mandai: Why Dayasahasram Isn’t a Desika Composition What pained Body soda was not his being stuck between a rock and a hard place. Think about it for a moment. He knew well that he is indeed a joke, in …
Give Your Engineering Leads the Budget. Get Out of the Way.
True engineering pods are built not top down but bottom up. At least, from the Engineering leadership at each pod building up, along with showing their teams the direction. When organisations build central platform or …
Should I Drive
The carwash example on ChatGPT was exemplary for more reasons than one. In case you are not aware of what it was, when someone asked, “I want to wash my car. The car wash is 50 meters away. Should I walk or drive?”, the …
Where Are the Cattle
People tend to read less in general, and much less in correlating or analysing. The recent discussion around the cautrāmnāyas has triggered lay smārtas a bit too much. The veracity remains to be discussed and their own …
Redis Streams
As part of making small changes each day, chose to pick up a small implementation with Redis streams today. The idea was to pick up something I have not explored rather than sharpen the same toolkit. At the outset, the …
Two Birds
Does 70MB sound like a lot? “It depends” is a great answer. On my VPS that powers crisp, where I have 20 process runners and three web/ping servers, that’s a steal. Even when the processes themselves are lean enough to …
Pivot
Late last weekend was a minor pivot. One of the core limbs of the erstwhile crisp app was a content extractor written in Javascript. A certain something that wasn’t exactly fast to my liking then, and much more so now …